Shipping policy

Shipping Policy

Last Updated: April 10, 2026

At Slobaray, we are committed to providing a transparent and reliable shopping experience. Below are the details of our shipping process to ensure the timely delivery of your orders.

1. Delivery Timeline

To help you estimate when your order will arrive, please refer to the formula below:

Total Delivery Time = Processing Time + Shipping (Transit) Time.

Shipping Region Processing Time Shipping (Transit) Time Total Estimated Delivery
United States 1–3 Business Days 6–9 Business Days 7–12 Business Days
UK, AU, CA, NZ 1–3 Business Days 6–9 Business Days 7–12 Business Days
Rest of World 1–3 Business Days 7–12 Business Days 8–15 Business Days

  • Order Cut-off Time: 5:00 PM (CET) – Central European Time. Orders placed after this time will begin processing on the next business day.

  • Business Days: Orders are processed Monday through Friday, excluding German public holidays.

2. Shipping Rates

  • Free Standard Shipping: We offer free standard shipping on most orders.

  • Transparency: Any specific shipping options or costs will be clearly displayed at checkout before you complete your purchase. There are no hidden handling fees.

3. Fulfillment & Shipping Origin

To provide a wide range of fashion trends and ensure efficient global delivery, Slobaray utilizes a network of partner warehouses located in Europe and Asia. Your order will be dispatched from the fulfillment center that can provide the fastest delivery to your specific location.

4. Shipment Tracking

Once your order has been shipped, you will receive a Shipment Confirmation email containing your tracking number.

  • Tracking information usually becomes active within 24–48 hours after shipment.

  • You can track your package directly through the carrier’s website or the link provided in our email.

5. Customs, Duties, and Taxes

For international orders, customs duties or import taxes may apply depending on the destination country.

  • These charges are determined by your local customs authority and are the responsibility of the customer.

  • We recommend checking your local customs regulations before placing an order to avoid unexpected charges.

6. Damaged, Missing, or Lost Items

  • Inspection: Please inspect your package upon delivery. If your order arrives damaged or items are missing, contact us at hello@slobaray.com within 48 hours. Please include photos of the package and the damaged item.

  • Lost in Transit: If your tracking information shows "Delivered" but you have not received your package, please contact the local carrier first. If the issue remains unresolved, reach out to our support team within 14 days of the marked delivery date.

7. Delivery Address & Delays

  • Address Accuracy: Customers are responsible for providing the correct shipping address. Slobaray is not responsible for orders delivered to an incorrect address provided at checkout.

  • Potential Delays: While we strive for punctuality, delays may occur due to circumstances beyond our control, such as severe weather, customs processing, or postal disruptions. We will assist you with updates should any significant delays occur.

Contact Information

If you have any questions or concerns about your order or shipping, our team is here to assist you:

  • Brand Name: Slobaray

  • Business Owner: Jens Michels

  • Email: hello@slobaray.com

  • Address: Burgweg 26A, 56428 Dernbach, Germany

  • Phone: +49 177 1964 8134

  • Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (CET)

  • Response Time: Typically within 12–24 hours.